The ITIL process manual

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ISBN
9789087536503
42,35
Productinformatie
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations.
Each chapter has the following structure:
Improvement activities
Process inputs and outputs
Related processes
Tools and techniques
Key Performance Indicators
Critical Success Factors
Process Improvement roles
Benefits of effective Process
Implementation challenges and considerations
Typical assets and artefacts of an Improvement program
ISBN:
9789087536503
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Meer informatie
AuteurJames Persse
SeriesBest practice
PublisherVan Haren Publishing
TaalEngels
Soort boekPaperback
Publicatiejaar2018
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