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SIAM

principles and practices for service integration and management 

Auteur: Dave Armes, Niklas Engelhart, Peter McKenzie, Peter Wiggers

Engels - eBook (PDF)

225 pagina's  |  Van Haren Publishing  |  november 2015

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BESCHRIJVING

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach. Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery organizations and processes used to operate them, into a single operating model. SIAM is a relatively new and fast evolving concept. SIAM teams are being established in many organizations and in many different sectors, as part of a strategy for (out)sourcing IT services and other types of service. This is the first book that describes the concepts of SIAM. It is intended for: • ITSM professionals working in integrated multi-sourced environments; • Service customer managers, with a responsibility to secure the business supply of IT services in a multi-sourced environment; • Service provider delivery managers with a responsibility to integrate multiple services to meet the demands of the customers’ business and users; • Service provider managers with responsibilities to manage integrated services, participating in a multi-sourced environment.

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DETAILS

Auteur(s)Dave ArmesNiklas EngelhartPeter McKenziePeter Wiggers
Soort boek eBook, 225 pagina's
Bestandstype PDF
Uitgever Van Haren Publishing , Verschijningsjaar: 2015
ISBN-13 9789401805780
ISBN-10 9401805784
Taal Engels

JE VINDT DIT BOEK IN:

Categorieën Studieboeken  >  ICT
Studieboeken  >  ICT
Serie Best practice
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