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Metrics for service management

designing for ITIL 

Auteur: Peter Brooks

Engels - eBook (EPUB)

142 pagina's  |  Van Haren Publishing  |  oktober 2014

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BESCHRIJVING

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle approach. More than that it looks at the overall goal of metrics which is to achieve Value. The overall delivery of Business Value is driven by Corporate Strategy and Governance, from which Requirements are developed and Risks identified. These Requirements drive the design of Services, Processes and Metrics. Metrics are designed and metrics enable design as well as governing the delivery of value through the whole lifecycle. The book shows the reader how do achieve this Value objective by extending the ITIL Service Lifecycle approach to meet business requirements.

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DETAILS

Auteur(s)Peter Brooks
RedacteurJane Chittenden
Soort boek eBook, 142 pagina's
Bestandstype EPUB
Uitgever Van Haren Publishing , Verschijningsjaar: 2014
ISBN-13 9789401805643
ISBN-10 9401805644
Taal Engels

JE VINDT DIT BOEK IN:

Categorieën Studieboeken  >  ICT
Studieboeken  >  ICT
Serie Best practice
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