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VeriSM Foundation Study Guide

a Service Management approach for the Digital Age 

Auteur: Helen Morris, Liz Gallacher

Engels - eBook (PDF)

233 pagina's  |  Van Haren Publishing  |  februari 2018

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VeriSM ô Foundation Study Guide | Helen Morris

Engels - Paperback | maart 2018

Prijs: € 37,05


This book is intended as a self-study guide for the VeriSMô Foundation, VeriSMô Essentials, and VeriSMô Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSMô Foundation, VeriSMô Essentials, and VeriSMô Plus, a publication of the IFDC - International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSMô Foundation, VeriSMô Essentials and VeriSMô Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, "VeriSMô - A service management approach for the digital age" - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).



Auteur(s)Helen MorrisLiz Gallacher
Soort boek eBook, 233 pagina's
Bestandstype PDF
Uitgever Van Haren Publishing , Verschijningsjaar: 2018
ISBN-13 9789401802697
ISBN-10 9401802696
Taal Engels


Categorieën Business & economie  >  Management
Business & Economie  >  Managementboeken
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