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Defining IT success through the service catalog

a practical guide about the positioning, design and deployment of an actionable catalog of IT Services 

Auteur: Troy DuMoulin, Rodrigo Flores, Bill Fine

Engels - eBook (PDF)

116 pagina's  |  Van Haren Publishing  |  februari 2017

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BESCHRIJVING

The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In short, it represents the value IT provides to facilitate business operations. Written by industry experts and using real case studies, this valuable title takes the reader beyond the theoretical to focus on the real business benefits of Service Catalogs and how to implement them successfully within an organization: * Services are made standard and rational, leading to lower costs and increased service availability * Standard 'service products' enable forecasting of demand, leading to better volume discounts from vendors and improved inventory and capacity planning * Controls over consumption of services are enhanced * The fulfillment of IT services is improved with the catalog. Standardization of services leads to recurrent workflows, rather than relatively expensive one-off projects

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DETAILS

Auteur(s)Troy DuMoulinRodrigo FloresBill Fine
Soort boek eBook, 116 pagina's
Bestandstype PDF
Uitgever Van Haren Publishing , Verschijningsjaar: 2017
ISBN-13 9789401801164
ISBN-10 9401801169
Taal Engels

JE VINDT DIT BOEK IN:

Categorieën Business & economie  >  Management
Business & Economie  >  Managementboeken
Serie Pink Elephant Guide
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