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Foundations of IT service management

baseto su ITIL V3 

Onbekend - eBook (PDF)

409 pagina's  |  Van Haren Publishing  |  april 2012

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BESCHRIJVING

The ITIL V3 approach is covered with all the ITIL Lifecycles. It has split out all the processes and descrbes them in detail, this means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. Suitable perfectly to those who are familiar with the Version 2 process approach and plan to ITIL V3 upgrade. A systematic approach to the provision of IT services - based on ITIL V3 global best practices Includes official licensed diagrams The separate handling of the ITIL Service Lifecycle and the ITIL processes and functions enables a better understanding of the core values of ITIL version 3 Succinct guide to the complete ITIL V3 Lifecycle process Available in many languages Endorsed by APMG - the Official Exam Accreditor of OGC

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DETAILS

Soort boek eBook, 409 pagina's
Bestandstype PDF
Uitgever Van Haren Publishing , Verschijningsjaar: 2012
ISBN-13 9789087538279
ISBN-10 9087538278
Taal Onbekend

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Categorieën Studieboeken  >  ICT
Serie ITSM Library
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