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Foundations of ITIL 2011 2011

 

Auteur: Pierre Bernard

Engels - Paperback

Van Haren Publishing  |  juli 2012

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Foundations of ITIL 2011 | Pierre Bernard

Engels - eBook | juli 2015

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BESCHRIJVING

This book and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This version has now been upgraded to reflect ITIL 2011 Edition. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL 2011 Edition upgrade.

The ITIL 2011 Edition approach covering the ITIL Lifecycle is fully covered. The new and re-written processes in ITIL 2011 Edition for strategy management and business relationship management are included, as well as the other new and improved concepts in ITIL 2011 Edition . This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

This title covers the following:

Lifecycle phase: Service strategy
Lifecycle phase: Service design
Lifecycle phase: Service transition
Lifecycle phase: Service operation
Lifecycle phase: Continual service improvement

....and much more!

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DETAILS

Auteur(s)Pierre Bernard
RedacteurJane Chittenden
Soort boek Paperback
Uitgever Van Haren Publishing , Verschijningsjaar: 2012
ISBN-13 9789087536749
ISBN-10 9087536747
Taal Engels

JE VINDT DIT BOEK IN:

Categorieën Studieboeken  >  ICT
Serie Best practice
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