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Implementing ITSM

aligning with ITIL and ISO/IEC 20000 

Auteur: J. Persse

Engels - eBook (PDF)

Van Haren Publishing  |  september 2012

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This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which though valid are not a major issues for those organizations whose IT processes form only a small part of the service offering to customers. Each chapter has the following structure: Improvement activities Process inputs and outputs Processes related to Tools and techniques Key Performance Indicators Critical Success Factors Improvement roles Benefits of effective Implementation challenges and considerations Typical assets and artifacts of an Improvement program

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DETAILS

Auteur(s)J. Persse
Soort boek eBook
Bestandstype PDF
Uitgever Van Haren Publishing , Verschijningsjaar: 2012
ISBN-13 9789087536510
ISBN-10 9087536518
Taal Engels

JE VINDT DIT BOEK IN:

Categorieën Studieboeken  >  ICT
Studieboeken  >  ICT
Serie Best practice
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